Privacy Policy

1. Introduction & Scope

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our website, request services, or otherwise engage with Grime Genie. It applies to information we collect through:

• Our website and any related landing pages;
• Online forms, quote requests, and contact submissions;
• Email, phone, and other communications you have with us; and
• Any other services or features that link to this Privacy Policy.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of information as described here.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our website, and information we may obtain from third parties.

2.1 Information You Provide to Us

We may collect information that you voluntarily provide when you:

• Request a quote or schedule a service;
• Fill out a contact form or subscribe to updates;
• Communicate with us via email, phone, or other channels; or
• Provide feedback, reviews, or testimonials.

This may include, but is not limited to:

• Name and contact details (such as email address and phone number);
• Service address or location information;
• Details about your property and service needs;
• Any other information you choose to provide.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and approximate location;
• Browser type, device type, and operating system;
• Pages viewed, referring/exit pages, and time spent on pages;
• Date and time of visits and other usage statistics.

This information is generally collected through cookies, log files, and similar technologies for the purpose of improving our website and understanding how visitors use it.

2.3 Cookies and Similar Technologies

We may use cookies, web beacons, and similar tracking technologies to improve your experience, analyze usage, and support our marketing efforts. You can typically choose to set your browser to remove or reject browser cookies, but doing so may affect the availability or functionality of certain features on our website.

3. How We Use Your Information

We use the information we collect for a variety of business purposes, including to:

• Provide, operate, and maintain our website and services;
• Process and respond to your quote requests and service inquiries;
• Communicate with you, including sending service confirmations and updates;
• Improve, personalize, and expand our website and offerings;
• Analyze usage and trends to better understand how our services are used;
• Detect, prevent, and address technical issues or fraudulent activity; and
• Comply with applicable legal obligations and enforce our rights.

We may also use aggregated or de-identified information for research, analytics, and other purposes, provided that such information cannot reasonably be used to identify you.

4. Sharing & Disclosure of Information

We do not sell your personal information. We may share your information with third parties in the following limited circumstances:

• Service Providers: We may share information with trusted vendors and service providers who perform services on our behalf, such as hosting, analytics, communication tools, or payment processing, and who are bound to protect your information.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the safety of our users or the public.
• With Your Consent: We may share your information for any other purpose disclosed to you at the time of collection, with your consent.

5. Data Retention

We retain personal information only for as long as is reasonably necessary for the purposes described in this Privacy Policy or as required by law. The length of time we retain information may vary depending on:

• The nature of the information and the services being provided;
• Our legal, regulatory, tax, and accounting obligations; and
• The need to resolve disputes and enforce our agreements.

When we no longer need to retain your personal information, we will take reasonable steps to delete, anonymize, or otherwise dispose of it securely.

6. Information Security

We use reasonable technical and organizational measures designed to protect the confidentiality, integrity, and availability of your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

You are responsible for taking reasonable steps to protect your own information, such as using secure networks and safeguarding any credentials or devices you use to interact with our website or services.

7. Your Choices & Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include rights to:

• Access or request a copy of the personal information we hold about you;
• Request correction or updating of inaccurate or incomplete information;
• Request deletion of your personal information, subject to legal obligations;
• Object to or restrict certain processing of your information; and
• Withdraw any consent you have previously provided.

To exercise these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before responding to your request, and our ability to fulfill certain requests may be limited by applicable law.

You can also opt out of certain marketing communications by following the unsubscribe instructions included in those communications or by contacting us directly.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove such information.

9. Third-Party Websites & Services

Our website may contain links to third-party websites, services, or content that are not operated or controlled by Grime Genie. This Privacy Policy does not apply to such third-party sites, and we are not responsible for the content, privacy policies, or practices of any third parties.

We encourage you to review the privacy policies of any third-party websites or services you visit before providing them with your personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Last Updated” date at the top of this page and, where appropriate, provide additional notice.

Your continued use of our website or services after any changes have been posted indicates your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us using the information below: